Welcome to the id test Help Center
This FAQ page is the go-to resource for all id test members in Malaysia who want quick answers without waiting for support. We organise questions by category so you can jump straight to the relevant section — whether you've just registered, are making your first deposit, or have questions about promotions, it's all here.
Id test is committed to providing all Malaysian members with a transparent and enjoyable gaming experience. We believe that well-informed members play with greater confidence and responsibility. That is why we keep this FAQ page up to date whenever there are policy changes or new platform features.
Can't find the answer you're looking for? Contact our support team via Live Chat, available 24 hours a day, 7 days a week — we're ready to assist you in Malay.
Select a Question Category
Click on a category to jump to the relevant section.
Why Choose id test?
Before browsing the FAQ, get to know the key advantages of the id test platform that make it the preferred choice for many Malaysian members.
Bank-Grade Security
id test uses the same 256-bit SSL encryption employed by major banking institutions in Malaysia. All members' personal data and financial transactions are fully protected against unauthorized access.
Fast Deposits & Withdrawals
Deposits via FPX, Touch 'n Go eWallet, GrabPay, or bank transfer are processed within seconds. Withdrawals for KYC-verified accounts are completed within 15 minutes to your chosen bank account.
24/7 Customer Support
The id test support team is available around the clock to assist you in Malay. Whether via Live Chat, email, or Telegram — you'll never be left without help whenever you need it.
Over 3,000 Game Options
From the latest video slots and Live Casino with real dealers, to EPL and Malaysia Super League Sports Betting, lottery games, and esports — all available on one integrated platform accessible 24 hours a day.
Competitive Promotions & Bonuses
New members enjoy a generous welcome bonus, while existing members benefit from weekly cashback, daily reload bonuses, and a VIP loyalty program. Promotions are updated weekly, exclusively for the Malaysian market.
Lightweight Mobile App
The id test app is available for Android and iOS, designed to run seamlessly even on a standard 4G connection. Enjoy a full gaming experience with a responsive interface, real-time push notifications, and biometric login.
Account & Registration
8 questions
Registering an id test account is free and takes less than 3 minutes. Click the "Register" button at the top of the page, enter your active mobile number, create a strong password, and verify your identity via the OTP SMS sent to your number. Once verification is successful, your account is immediately active and ready to use. Complete your profile and complete KYC within 24 hours to unlock full access to all platform features.
You must be at least 18 years old to register and play at id test. This is a mandatory requirement with no exceptions. During the KYC verification process, you are required to submit a valid identity document such as a MyKad or passport to confirm your age. Accounts found to be in violation of this requirement will be terminated immediately.
No. Each individual is only permitted to hold one active account at id test. Owning multiple accounts violates the terms of service and may result in all associated accounts being suspended without notice, including any balances and bonuses held within them. If you are experiencing issues with an existing account, please contact our support team for assistance.
Log in to your account and go to "Account Settings" or "My Profile". From there, you can update your email address, phone number, and banking details. Changes to sensitive information such as your phone number or bank account require additional OTP verification and a security review to protect your account from unauthorized modifications.
Click the "Forgot Password?" link on the login page. Enter your registered phone number or email address, and a 6-digit OTP will be sent to you. Once you enter the correct code, you can set a new password immediately. The entire process takes less than 2 minutes and your account remains active without interruption.
KYC (Know Your Customer) is an industry-standard identity verification process required to ensure the safety of all members and maintain platform compliance. You will need to upload a clear photo of your MyKad or passport. Verification is typically completed within 1 to 24 hours. Once KYC is approved, your withdrawal limit will be increased and full access to all platform features will be unlocked.
Yes, you can request account closure at any time by contacting our customer support team via Live Chat. Before closure, make sure you withdraw all remaining balance in your account. The closure process is typically completed within 3 to 5 business days. Alternatively, you may also request a temporary deactivation if you wish to take a break from playing.
Basic id test account registration only takes 2 to 3 minutes — enter your phone number, create a password, and verify via OTP. Your account is active right after. For full KYC verification, which unlocks all limits, the process takes between 1 and 24 hours depending on the accuracy of the documents uploaded. It is recommended to complete KYC immediately after registering.
Deposits & Withdrawals
7 questions
id test accepts a wide range of deposit methods popular in Malaysia, including FPX bank transfers (Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, and more), digital wallets such as Touch 'n Go eWallet and GrabPay, and over-the-counter bank deposits. All methods are processed in real time and credited directly to your game wallet within seconds.
The minimum deposit at id test is just RM 20, making it an accessible platform for players of all levels. There is no set maximum for standard deposits, though deposits above a certain amount may require additional verification for security purposes. VIP members enjoy higher limits and faster priority deposit processing.
For accounts that have completed KYC verification, withdrawals are processed within 15 minutes to the registered bank account. For accounts that have not completed KYC, processing time is between 1 and 3 business days. Withdrawals are made directly to your Malaysian bank account — no processing fees are charged by id test for standard withdrawals.
id test does not charge any processing fees for deposits or withdrawals. All transactions are free on our end. However, your bank or digital wallet provider may apply a small transaction fee depending on their institution's policy — this is beyond id test's control, and you are advised to check with your bank beforehand.
If your deposit has not been credited within 10 minutes of a successful transaction, please contact our customer support via Live Chat. Have your transaction proof ready (a screenshot of your bank receipt or confirmation email), along with the transaction reference number, amount, and date. Our team will investigate and resolve the issue as quickly as possible.
No. All withdrawals from your id test account must be made to a bank account registered under the same member's name. This is a strict security policy to prevent money laundering and protect all parties. You must register your own bank account in your profile before submitting your first withdrawal request.
The minimum withdrawal is RM 50 per transaction. Daily withdrawal limits depend on your account tier — regular members can withdraw up to RM 10,000 per day, while VIP members enjoy significantly higher limits. To increase your withdrawal limit, ensure your KYC is verified and continue playing to rank up in the id test loyalty program.
Games & Betting
7 questions
id test offers over 3,000 game options, including video slots from world-leading providers, Live Casino with real dealers (Baccarat, Roulette, Blackjack, Sic Bo), Sports Betting (EPL, La Liga, Malaysia Super League, badminton, tennis, and more), an exclusive Game Lobby, e-sports, and number games. All games are accessible from a single account with no separate login required.
Yes, all games at id test use a Random Number Generator (RNG) certified by independent international auditing bodies. This ensures that every game outcome is completely random and cannot be influenced by any party. Live Casino games are operated by real dealers in professional studios broadcast live, providing a transparent and trustworthy experience.
Some slot games at id test offer a demo or trial mode that lets you play without real money. This is useful for familiarizing yourself with the gameplay and bonus features before playing with real money. However, for real-money wagering and to enjoy promotions and bonuses, you will need to make a deposit and play using your account credits.
Log in to your account and go to the "Game History" or "Betting Report" section in your dashboard. There you can view a complete record of all bets, results, and transactions filtered by date, game type, or amount. These reports can be used to monitor your playing habits and manage your gaming budget responsibly.
The id test system is designed to handle connection disruptions automatically. If the connection drops during an active round, the game will resume from the last checkpoint when you log back in within the designated time. For Live Casino games, any ongoing round will be completed by the system and the result recorded. If you experience any issues related to this, our customer support team is ready to assist.
Betting limits vary by game type. Slots typically start from RM 0.10 per spin, while Live Casino tables have minimum limits ranging from RM 1 to RM 10. VIP tables offer higher betting limits suited for experienced players. The maximum limit for each game is clearly displayed before you start — be sure to check it beforehand.
Yes, all id test games are accessible directly through a web browser on your computer or smartphone without installing any software. Our platform is fully responsive and optimized for all screen sizes. However, for the best experience — especially on mobile devices — we recommend downloading the official id test app, which offers faster performance and additional features.
Promotions & Bonuses
6 questions
New id test members are eligible for a welcome bonus package that includes a first deposit match bonus, free spins on selected slot games, and free game credits. Welcome bonus amounts and terms are updated regularly — visit the Promotions page for the latest details. Make sure you read each bonus's terms and conditions before claiming.
Log in to your account and go to the "Promotions" page. Select the promotion you wish to claim and click the "Claim Now" button. Some promotions are credited automatically once the conditions are met (such as a minimum deposit), while others require manual activation via a promo code. All successfully claimed bonuses will appear in your account's bonus wallet.
Wagering requirements or rollover refer to the number of times you must wager the bonus amount before it can be converted to cash and withdrawn. For example, if the rollover requirement is 5x and you receive a RM 100 bonus, you must wager a total of RM 500 before you can make a withdrawal. Rollover requirements vary by promotion type and are clearly stated in the terms of each offer.
Yes, the id test weekly cashback is automatically credited every Monday to eligible members' accounts based on their total net losses from the previous week. No manual application is required. The cashback percentage depends on your membership tier — the higher your VIP level, the greater the cashback percentage you receive. Check your account dashboard every Monday to see your credited cashback.
Generally, only one active bonus is allowed at a time unless otherwise stated in the relevant promotion's terms. If you wish to switch to another promotion, you must first complete or cancel your current bonus. Cancelling an active bonus may require forfeiting the remaining bonus balance. Contact customer support if you are unsure about the status of your current bonus.
Yes, id test has a multi-tier VIP loyalty program that rewards dedicated members. Every bet you place accumulates loyalty points that can be redeemed as gaming credits. The higher your VIP tier, the greater the benefits you enjoy — including higher withdrawal limits, larger cashback, exclusive bonuses, personal account management, and invitations to special events. Tier upgrades happen automatically once the point requirements are met.
Account Security
6 questions
id test uses 256-bit SSL encryption for all communications between your device and our servers — the same security technology used by Malaysia's leading banks. Your personal data is stored on secure servers protected by multi-layered firewalls and is never sold or shared with third parties without your consent. All financial transactions are also processed through certified and secure payment channels.
Log in to your account, go to "Security Settings", and enable the Two-Factor Authentication (2FA) option. You can choose to verify via OTP SMS to your registered number or through an authenticator app such as Google Authenticator. Once enabled, every login will require an additional code on top of your password, making your account significantly more secure against unauthorized access.
Contact our customer support immediately via Live Chat or email if you suspect unauthorised access to your account. Our security team will freeze the account right away while investigating the suspicious activity. In the meantime, try changing your password and registered phone number if you are still able to log in. Never share your login details with anyone.
No. id test will never ask for your password, PIN, or full banking details via email, SMS, WhatsApp, or any other communication channel. If you receive any message requesting such information on behalf of id test, it is a phishing attempt. Report it immediately to our security team and do not click any links in that message.
Yes, id test fully supports responsible gaming. You can set daily, weekly, or monthly deposit limits; loss limits; and session time limits through the "Responsible Gaming" section in your account settings. These limits are fully enforced by the system. You can also apply for a temporary or permanent self-exclusion if you feel it is necessary. These are important tools to ensure that gaming remains enjoyable and in control.
id test complies with international data protection standards in handling all members' personal information. Your data is used solely for identity verification, transaction processing, and service experience improvement. You have the right to request access to, correction of, or deletion of your personal data at any time. Read our full Privacy Policy at Privacy Policy page for detailed information.
Mobile App
6 questions
The official id test app for Android (APK) and iOS can be downloaded directly from the App on our official website. Make sure you only download from this official source to avoid fake or malicious apps. For Android, you may need to enable the "Install from unknown sources" option in your device settings before installing the APK.
The id test app is designed to be lightweight and runs smoothly on most devices available in the Malaysian market. Android requires version 6.0 or above with at least 2GB of RAM. iOS requires iOS 12 or above. The app installation size is approximately 45MB, so it takes up very little storage space. A 4G or WiFi connection is recommended for a smooth Live Casino experience.
Yes, your id test account is fully integrated across all platforms — website, Android app, and iOS app. Your balance, game history, bonuses, and account settings are identical and synchronized in real time. You can log in using the same credentials on any device and continue playing from wherever you left off.
Yes, the id test app supports login via fingerprint and Face ID on devices that support biometric features. Once enabled in the app settings, you won't need to enter your password every time you log in — simply touch the fingerprint sensor or look at the screen. This makes accessing your account faster, more convenient, and more secure at the same time.
If the app cannot be installed on Android, make sure you have enabled the "Install apps from unknown sources" or "Install unknown APKs" option in your device's security settings. If the app fails to open, try clearing the app cache or reinstalling the latest version. For persistent issues, contact our technical support via Live Chat and include your device model and operating system version.
For Android, when a new version is available, you will receive a push notification within the app or can download the latest APK directly from the App us. For iOS, updates are available through the App Store as usual. We recommend always using the latest version to enjoy new features, performance improvements, and the most recent security patches.
Still Have Questions?
If you can't find the answer you're looking for in the FAQ list above, don't worry — the id test customer support team is available to assist you 24 hours a day, 7 days a week. We pride ourselves on delivering fast, accurate responses in both English and Bahasa Melayu.